Store Policies
Accepted Methods of Payment. We accept Pay pal, Visa, MasterCard and Discover.
Shipping Methods. Manufacturer will determine the best method to ship your darts, dart boards or custom pool cues. Next day or second day orders received after 10:00A.M. central time will be shipped the next day. All shipping charges are billed back on the face of your invoice. Regular ground ship orders of darts,dart boards or custom pool cues will be pulled, packed and shipped in the order in which they are received. Shipping errors must be reported within five (5) business days of receipt of shipment for return authorization and credit.
Damaged Shipments. If any items are damaged or missing from the carton(s), please report this to us within five (5) working days of receipt of shipment of darts, dart boards or custom pool cues. If you receive damaged or open carton(s),a separate claim must be filed with the carrier within five(5)business days. Be sure to sign "subject to inspection and verification" upon receipt of such carton(s). Any boxes arriving damaged or open must be reported to the carrier immediately. Shortages must be reported to us within five(5)business days of receipt of dart, dart board or custom pool cue shipment or no credit can be given.
Manufacturers Defects. If a product (darts, dart boards and custom pool cue) appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item (darts, dart boards and custom pool cue) is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Please call for Return Authorization Number
1-800-225-7593
1-262-679-8730
When returning product please include the following information.
Return Authorization Number
Invoice Number / Date
Customer Number
Product Number
Reason For Return
A restocking fee of 20% may be charged at manufacturers discretion. We will be happy to replace or credit items that are defective or shipped in error.
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER (RA#). To receive an RA#, please call your customer service representative with the reason for the return. Clearly mark the RA# on the shipping label. Include with the return material a complete Return Authorization Form, which was provided with your order. We reserve the right to refuse to credit items without an RA#. Any items returned without prior approval will be returned at senders expense. A 20% restocking or handling fee may apply for any returned goods.
Rae's will remain open for a period of 30 days from date of issue. Product must be returned within this time period to insure acceptance of product and proper credit to your account. Open RA's will be cancelled after 30 days if product has not been received.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
|